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1. What was the intention of deregulation? 1. What was the intention of deregulation? a. Increase competitiveness of energy markets b. Allow greater product choice to consumers (ie. Green power) c. Both A and B To closely monitor the energy usage of California residents and business owners

2. Which of the following statements are TRUE in describing SFE? 2. Which of the following statements are TRUE in describing SFE? a. SFE is partly owned by a California Public Utilities Commission b. SFE is an Authorized supplier for natural gas in the state of California c. SFE owns windmills and solar farms. d. SFE supplies the California Public Utilities Commission with natural gas

3. Natural gas are measured in units called? 3. Natural gas are measured in units called? a. Kilowatt Hour (kWh) b. Meters c. Volts d. Therms

5. How many days does the customer have to cancel their application before cancellation fees apply? 5. How many days does the customer have to cancel their application before cancellation fees apply? a. 1 days b. 3 days c. 7 days d. 20 days

6. What do you need to do in order to enroll a customer with SFE? 6. What do you need to do in order to enroll a customer with SFE? a. Leave the customer with a copy of their signed agreement. b. Leave the customer with a copy of their signed agreement, plus a business card. c. Leave the customer with a copy of their signed agreement, plus a business card, plus obtain a TPV confirmation number. d. Just a copy of their bill.

4. When on SFE Energy’s program, the utility company will continue to be responsible for which of the following: 4. When on SFE Energy’s program, the utility company will continue to be responsible for which of the following: a. Emergency services, commodity supply, billing services b. Maintenance of power lines or gas pipelines, billing services, commodity supply c. Billing services, Emergency services, Maintenance of power lines or gas pipelines d. Buying gas and power for SFE

8. SFE Energy price or rate will change for a customer who signs up on a program: 8. SFE Energy price or rate will change for a customer who signs up on a program: a. Every month b. Every year c. Will not change for the term d. They vary daily

7. You should provide the customer with a SFE business card before you start your sales presentation: 7. You should provide the customer with a SFE business card before you start your sales presentation: a. True b. False

10. Which portion of the bill reflects SFE’s program? 10. Which portion of the bill reflects SFE’s program? a. Delivery b. Commodity Supply c. Transportation d. All of the above

9. Which of the following people should we exercise due diligence with or not sign up for a SFE Energy Contract? 9. Which of the following people should we exercise due diligence with or not sign up for a SFE Energy Contract? a. Someone who has a language and comprehension barrier b. Someone under the age of 18 c. A senior d. All of the above

12. If a customer signs a contract with SFE, how many bills will they receive at the end of the month? 12. If a customer signs a contract with SFE, how many bills will they receive at the end of the month? a. 1 from SFE b. 1 from their local utility c. 2, one from their utility and one from SFE

11. An agent who engages in deceptive selling tactics to induce a prospective or actual SFE customer to act unwillingly or unknowingly is committing fraud. 11. An agent who engages in deceptive selling tactics to induce a prospective or actual SFE customer to act unwillingly or unknowingly is committing fraud. a. True b. False

13. Why could a contract get rejected by SFE: 13. Why could a contract get rejected by SFE: a. Customer’s print name or signature is missing on contract b. TPV Confirmation number is missing from contract c. Invalid telephone number d. All of the above

14. Who regulates SFE’s practices? 14. Who regulates SFE’s practices? a. The Governor’s Office b. The Attorney General’s Office c. The Sheriff’s Office d. The California Public Utilities Commission

15. Who is NOT authorized to enter into a contract with SFE? 15. Who is NOT authorized to enter into a contract with SFE? a. The Account Holder b. The Account Holder’s spouse c. The babysitter

16. Slamming is where a customer is entered into a contract without their consent. 16. Slamming is where a customer is entered into a contract without their consent. a. True b. False

17. SFE provides a flat price program, offering price protection to potential customers? 17. SFE provides a flat price program, offering price protection to potential customers? a. True b. False

18. Every customer must receive a copy of the Customer’s Agreement. 18. Every customer must receive a copy of the Customer’s Agreement. a. True b. False

19. The Third Party Verification (TPV) call must be conducted using the customer’s telephone number? 19. The Third Party Verification (TPV) call must be conducted using the customer’s telephone number? a. True b. False

20. You are required to leave the customers property, once you complete the contract and call the TPV hotline, at the customer’s request. 20. You are required to leave the customers property, once you complete the contract and call the TPV hotline, at the customer’s request. a. True b. False

21. When are you required to display your SFE ID badge the customer? 21. When are you required to display your SFE ID badge the customer? a. Only upon request b. There is no need to display the ID badge c. Immediately after the customer provides the bill d. It should be visible at all times

22. You are required to wear 2 pieces of SFE branded clothing at all times? 22. You are required to wear 2 pieces of SFE branded clothing at all times? a. True b. False

23. You are required to have a valid permit in municipalities that require such permits? 23. You are required to have a valid permit in municipalities that require such permits? a. True b. False

24. SFE Policy regarding unauthorized transfers of customer’s accounts is called: 24. SFE Policy regarding unauthorized transfers of customer’s accounts is called: a. Loitering b. Littering c. Slamming d. Soliciting

25. True or False: According to privacy requirements, when you collect personal information on a contract that was not completed by the customer, you MUST properly dispose of that information. 25. True or False: According to privacy requirements, when you collect personal information on a contract that was not completed by the customer, you MUST properly dispose of that information. a. True b. False